Privacy Notice
General Data Protection Regulation (“GDPR”) :

We strongly believe in protecting visitors to our website and any of the information that may be provided to us. We take your privacy seriously, please read carefully below to be clear on what our policy is.

If you have any questions at all or would like to know more please do not hesitate to contact us via phone, email or contact form on our website.

 

Colmore Legal Chambers respects the privacy and rights of all that we deal with. This privacy notice documents how we collect and process personal information from visitors to our website when operating and providing services.

This notice should not be read in isolation and in fact accompany any information provided on our website. From time to time we will update this notice so are encouraged to re-visit this notice whenever you visit our website and before providing us with personal data, to ensure you have access to the most up to date information that we provide.

 

About us

Colmore Legal Chambers, registered at 46-48 Mere Green Road, Sutton Coldfield, B75 5BT (the “Chambers”) is a ‘data controller’ for the purpose of relevant data protection legislation, including the General Data Protection Regulation (“GDPR”) for the information which it collects formarketing, recruitment and employment purposes. The Chambers also acts as a ‘data processor’ on behalf of our members who provide legal services; a separate Privacy Notice is available for provision of these services and can be viewed by visiting the individual solicitor profile at www.sra.org.uk

 

If you need to contact Chambers about your information or the processing carried out you can use the contact details at the end of this document.

Why should you read this document?

During the course of dealing with us, we will ask you to provide us with detailed personal information relating to your existing circumstances, your financial situation and, in some cases, your health and family health history (Your Personal Data). This document is important as it allows us to explain to you what we will need to do with Your Personal Data, and the various rights you have in relation to Your Personal Data.

What do we mean by “Your Personal Data”?

Your Personal Data means any information that describes or relates to your personal circumstances. Your Personal Data may identify you directly, for example, your name, address, date of birth, National Insurance number. Your Personal Data may also identify you indirectly, for example, your employment situation, your physical and mental health history, or any other information that could be associated with your cultural or social identity.

  • In the context of providing you with assistance in relation to your Legal matters, Your Personal Data may include:

  • Title, names, date of birth, gender, nationality, civil/marital status, contact details, addresses and documents that are necessary to verify your identity.

  • Employment and remuneration information, (including salary/bonus schemes/overtime/sick pay/other benefits), employment history.

  • Bank account details, tax information, loans and credit commitments, personal credit history, sources of income and expenditure, family circumstances and details of dependents.

  • Health status and history, details of treatment and prognosis, medical reports (further details are provided below specifically with regard to the processing we may undertake in relation to this type of information).

  • Any pre-existing cases and the terms and conditions relating to these.

The basis upon which our Firm will deal with Your Personal Data

When we speak with you about your Legal requirements we do so on the basis that both parties are entering a contract for the supply of services.

In order to perform that contract, and to arrange the products you require, we have the right to use Your Personal Data for the purposes detailed below.

Alternatively, either in the course of initial discussions with you or when the contract between us has come to an end for whatever reason, we have the right to use Your Personal Data provided it is in our legitimate business interest to do so and your rights are not affected.  For example, we may need to respond to requests from mortgage lenders, insurance providers and our Compliance Service Provider relating to the advice we have given to you, or to make contact with you to seek feedback on the service you received.

On occasion, we will use Your Personal Data for contractual responsibilities we may owe our regulator The Financial Conduct Authority, or for wider compliance with any legal or regulatory obligation to which we might be subject. In such circumstances, we would be processing Your Personal Data in order to meet a legal, compliance or other regulatory obligation to which we are subject.

The basis upon which we will process certain parts of Your Personal Data

Where you ask us to assist you with for example your insurance needs, in particular, life insurance and insurance that may assist you in the event of an accident or illness, we will ask you information about your ethnic origin, your health and medical history (Your Special Data). We will record and use Your Special Data in order to make enquiries of insurance providers in relation to insurance products that may meet your needs and to provide you with advice/guidance regarding the suitability of any product that may be available to you.

If you have parental responsibility for children under the age of 13, it is also very likely that we will record information on our systems that relate to those children and potentially, to their Special Data.

The arrangement of certain types of insurance may involve disclosure by you to us of information relating to historic or current criminal convictions or offences (together “Criminal Disclosures”). This is relevant to insurance related activities such as underwriting, claims and fraud management.

We will use special Data and any Criminal Disclosures in the same way as Your Personal Data generally, as set out in this Privacy Notice.

Information on Special Category Data and Criminal Disclosures must be capable of being exchanged freely between insurance intermediaries such as our Firm, and insurance providers, to enable customers to secure the important insurance protection that their needs require.

How do we collect Your Personal Data?

We will collect and record Your Personal Data from a variety of sources, but mainly directly from you. You will usually provide information during the course of our initial meetings or conversations with you to establish your circumstances and needs and preferences in relation to your legal matter. You will provide information to us verbally and in writing, including email.

We may also obtain some information from third parties, for example, credit checks, information from your employer, and searches of information in the public domain such as the voters roll.  If we use technology solutions to assist in the collection of Your Personal Data for example software that is able to verify your credit status. We will only do this if we have consent from you for us or our nominated processor to access your information in this manner. With regards to electronic ID checks, we would not require your consent but will inform you of how such software operates and the purpose for which it is used.

What happens to Your Personal Data when it is disclosed to us?

In the course of handling Your Personal Data, we will:

  • Record and store Your Personal Data in our paper files, mobile devices and on our computer systems (websites, email, hard drives, and cloud facilities). This information can only be accessed by employees and consultants within our Firm and only when it is necessary to provide our service to you and to perform any administration tasks associated with or incidental to that service.

  • Submit Your Personal Data to Solicitors/Immigration Advisers/Licensed Conveyancers, both in paper form and online via secure means. The provision of this information to a third party is essential in allowing us to progress any enquiry or application made on your behalf and to deal with any additional questions or administrative issues that lenders and providers may raise.

  • Use Your Personal Data for the purposes of responding to any queries you may have in relation to any Legal matters, or to inform you of any developments in your case of which we might become aware.

Sharing Your Personal Data

From time to time Your Personal Data will be shared with:

Law Firms / Solicitors / Immigration Adviser / Licensed Conveyancer

  • Third parties who we believe will be able to assist us with your enquiry or application, or who are able to support your needs as identified. These third parties will include but may not be limited to, our Compliance Advisers, providers of legal services such as immigration, family, conveyancing (in each case where we believe this to be required due to your particular circumstances).

  • Data may be passed to Credit Reference Agencies and searches conducted to validate your identity, your credit history and your criminal records. The Credit Reference Agencies/Criminal Records Bureau may check the details supplied against any databases (public or otherwise) to which they have access. They may also use the details in the future to assist other companies for verification purposes. We may also use information gained from conducting the credit search to identify the most suitable lender for your circumstances. A record of the search will be retained, but will not affect future credit. By signing this you are agreeing to a search being undertaken in this way.

In each case, your Personal Data will only be shared for the purposes set out in this customer privacy notice, i.e. to progress your Legal enquiry and to provide you with our professional services.

Please note that this sharing of Your Personal Data does not entitle such third parties to send you marketing or promotional messages: it is shared to ensure we can adequately fulfil our responsibilities to you, and as otherwise set out in this Customer Privacy Notice.

We do not envisage that the performance by us of our service will involve Your Personal Data being transferred outside of the European Economic Area.

Security and retention of Your Personal Data

Your privacy is important to us and we will keep Your Personal Data secure in accordance with our legal responsibilities. We will take reasonable steps to safeguard Your Personal Data against it being accessed unlawfully or maliciously by a third party.

We also expect you to take reasonable steps to safeguard your own privacy when transferring information to us, such as not sending confidential information over unprotected email, ensuring email attachments are password protected or encrypted and only using secure methods of postage when original documentation is being sent to us.

Your Personal Data will be retained by us either electronically or in paper format for a minimum of six year, or in instances whereby we have a legal right to such information we may retain records indefinitely.

 

Your rights in relation to Your Personal Data

You can:

  • request copies of Your Personal Data that is under our control.

  • ask us to further explain how we use Your Personal Data.

  • ask us to correct, delete or require us to restrict or stop using Your Personal Data (details as to the extent to which we can do this will be provided at the time of any such request).

  • ask us to send an electronic copy of Your Personal Data to another organisation should you wish.

  • change the basis of any consent you may have provided to enable us to market to you in the future (including withdrawing any consent in its entirety).

How to make contact with our Firm in relation to the use of Your Personal Data

If you have any questions or comments about this document or wish to make contact in order to exercise any of your rights set out within it please contact:

Mr Verma – Tel: 0121 517 0301

If we feel we have a legal right not to deal with your request, or to act in a different way to how you have requested, we will inform you of this at the time.

You should also make contact with us as soon as possible on you becoming aware of any unauthorised disclosure of Your Personal Data, so that we may investigate and fulfil our own regulatory obligations.

If you have any concerns or complaints as to how we have handled Your Personal Data you may lodge a complaint with the UK’s data protection regulator, the ICO, who can be contacted through their website at or by writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

 

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Referrals

Please note that your instructions may be referred onto solicitor/law firm/immigration advisor/ licensed conveyancer and we may be a paid a referral fee for making recommendation. The amount of the referral fee varies.

Our Website

We are an information only website and aim to provide you with the most recent and up to date information written by qualified legal advisors. Please note that you use this information at your own risk and can’t accept liability if you find any of the information incorrect.

The information on the site is not tailored advice to each individual reader, and as such does not constitute legal advice. All the legal advisors we work with are fully qualified to provide legal advice, reserved and unreserved services and who are authorised and regulated by the Solicitors Regulation Authority in their own right. The advisors will offer any advice specific to you and your needs. By making an enquiry you accept that your information will be passed to one of the specialists.

CONTACT US

HEAD OFFICE

Our appointed solicitors are authorised and regulated by the SRA in their personal capacity. This authorisation and regulation does not apply to Colmore Legal Chambers, to the services that we offer more widely or to work carried out by others

Suite 3, Mulberry Office,

46-48 Mere Green,

Sutton Coldfield

B75 5BT

Email: info@colmorelegal.co.uk
Tel:  0121 517 0301

Click Here to Find Us

Colmore Legal Chambers is a Limited Company registered in England & Wales under Company Number: 12587558. 

© 2020 by Colmore Legal Chambers Ltd. 

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